Refund Policy

Last updated: June 20, 2026

We want you to be confident in every order. Because our products are sterile reagents, the policy below balances your protection with the integrity of the product.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo. We will replace the affected items or issue a full refund, including shipping.

Unopened items

Unopened, undamaged vials in their original sealed packaging may be returned within 30 days of delivery for a refund of the product price (original shipping is non-refundable). Contact us first to start a return; return shipping is the customer's responsibility unless the return is due to our error.

Non-returnable items

For safety and sterility, opened or used vials cannot be returned and are not eligible for refund except where the product was defective on arrival.

How refunds are issued

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear after we process it.

How to request

Email sales@pure-bac.com with your order number and the reason for the return, and we'll guide you through the next steps.